Information Commissioner's Office (ICO) Investigations
The data protection laws are ‘policed’ by the ICO. They take complaints of data breaches and often ‘nuisance’ calls, text messages and emails. Much of their work focuses on breaches of PECR 2003.
They are a fair regulator but have a job to do. If matters appear serious enough, they may start an investigation which may result in formal enforcement action and often a hefty fine. They also have the power to pursue directors personally.
If this is you, then take proper legal advice as early as possible. There are often innocent explanations for what appears to have gone wrong, so all may not be lost.
I have defended many companies under investigation and avoided matters escalating. I am well known to the ICO and have visited their offices many times to resolve client issues.
So, if you are alleged to have fallen foul of the data protection laws, you should get in touch.

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What will I learn?What the term ‘direct marketing’ covers Telemarketing rules Electronic marketing rules Consent and how long it lasts Due diligence Cookies Breach of PECR Directors’ liability CAP code Consumer protection How to plan your direct marketing
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How will I learn?This course is delivered online and is accessed on a per learner basis. It typically takes one hour to complete, but you can work at your own pace with no time restrictions. The course is split into five sections, each in presentation format with audio, and there is a multiple choice test at the end of each section. You will have three attempts to pass each test, which require you to get all but one question correct to continue to the next section. I want this course to be easily accessible for all participants, so if you have particular access needs (for example, visual impairment, dyslexia, deafness etc.) please contact me so we can work together to achieve as positive an experience as we can for you.
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What do I get when I complete this course?You will receive a Certificate of Competence to demonstrate that you have successfully completed the course.
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How much does this course cost and how do I purchase?This course costs £55 +VAT per learner and can be purchased via this page. If you are purchasing for multiple people, please add the name and email address of each learner in the box provided during checkout. Once you have completed payment, we will set up your learner account(s) and send the details you need to access the course to the email addresses provided within 24 hours.
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What happens if I want to enrol a group of learners?If you wish to enrol a group of 10 or more learners, please contact me to arrange course set up and payment via invoice.
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Can you do in-person training?Yes. If you would like me to deliver this course to your staff in-person and on-site, please contact me to discuss.
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How often do I need to complete this training?The initial training is a thorough guide, but to remain up to date with any changing rules and regulations, I recommend a refresher course every 12 months.